Customer Resource Delivery Assistant Remote customer help, one useful resource at a time Customers sometimes need a guide, form, or instruction sheet rather than a long explanation. The Customer Resource Delivery Assistant reviews routine online...
Account Access Message Assistant A clear first response when someone cannot sign in A person who cannot open an account often needs a calm explanation of the standard recovery process. The Account Access Message Assistant answers assigned online...
Customer Follow-up Correspondence Assistant A question can remain open even after someone sends the first answer. This remote position helps a customer service team make sure routine email conversations reach a clear next step. You would review...
Live Chat Inquiry Assistant Remote online customer service | $32 per hour Web chat gives customers a chance to ask a question while they are using a service. This role handles routine inquiries in that written channel. You will read the message,...
Help Article Navigation Assistant Remote customer support Find the guidance that answers the question Customers do not always know which help article applies to their situation. In this role, you will read an incoming question, search the...
Customer Message Escalation Assistant When a routine answer is not enough Remote customer support often begins with an ordinary question. Occasionally, a customer has already tried the usual steps or needs an answer that the first support team...
Marketing Inquiry Response Associate A person sees an approved online campaign and asks for a resource, a service detail, or help reaching the right team. The Marketing Inquiry Response Associate checks the current campaign information, gives a...
Client Statement Support Associate A client asks for a statement covering a particular period or has a routine question about where to find one. The Client Statement Support Associate verifies the account role, locates the issued document, and...
Software Account Support Associate A user of an online service cannot find a setting, update a profile, or understand a published feature. The Software Account Support Associate checks approved help material, walks through routine steps, and...
Travel Reservation Support Representative A customer asks whether a reservation is confirmed, where to find the itinerary, or how to request a change. The Travel Reservation Support Representative checks the current online booking and provides...